Account & Data Deletion

Which product is your account with?

Account deletion requests can be submitted through this process for the following applications. Please identify the product your account belongs to when requesting deletion:

• CONVERO — event and conference management platform
• EduFlow — education and school management platform
• CORE — collaborative research and academic productivity platform
• AyluScan PDF — document scanning and PDF creation application for Android and iOS
• ECT Smart Water — smart water system
• ECT Smart Delivery — smart water delivery

If you have accounts in more than one product, you may request deletion of each account separately or together in a single request.

How to request deletion

To request deletion of your account and associated personal data, send an email to privacy@aylukha.com with the following information:

1. Product: the product your account belongs to (CONVERO, EduFlow, CORE, AyluScan PDF, ECT Smart Water or ECT Smart Delivery)
2. Account email: the email address associated with your account
3. Any additional information that may help us locate your account, such as your display name, organisation or school name, or event name

You do not need to reinstall any application or use a specific app to submit a deletion request. Email is the supported channel.

If you still have AyluScan PDF on your device, you can also delete your account in the application itself: open Settings, select Delete account under your account, confirm your password and follow the prompts. Use the email channel if you prefer, or if you no longer have access to the application.

What happens when your account is deleted

When we process your deletion request:

• Your account will be deactivated and scheduled for permanent deletion
• Your personal profile information will be deleted or anonymised
• Content you created within the service will be deleted or anonymised where applicable

We will confirm receipt of your request and provide an update on the expected timeline for completion.

Information that may be retained

Deleting an account may not necessarily require immediate deletion of every record. Some information may need to be retained after account deletion where Aylukha or an institution is legally or legitimately required to keep it, including:

• Financial and transaction records required for tax, accounting or legal compliance
• Security and fraud-prevention records
• Records necessary to resolve disputes or enforce agreements
• Contractual or institutional record-retention requirements
• Backup and archival records retained within normal backup cycles
• Any information that we are legally obligated to retain

Where information is retained for these purposes, it will be limited to what is reasonably necessary and will continue to be protected in accordance with our Privacy Policy.

Identity verification

Before completing a destructive deletion, we may need to verify your identity or confirm that you are the rightful owner of the account. This is to protect you from unauthorised deletion requests.

We may ask you to confirm information associated with the account, or to respond from the email address registered to the account.

EduFlow accounts managed by schools

If your EduFlow account was created and is managed by a school or educational institution, the school may act as the data administrator for certain information. In such cases, your deletion request may be referred to the school for action, or the school's administrative controls may limit the scope of deletion that Aylukha can perform directly.

For learner accounts, deletion requests should be submitted by the parent, guardian or school administrator who is authorised to manage that account.

Deleting a teacher, parent or learner account does not delete the school's academic and administrative records — for example enrolments, attendance, assessment results, report cards or financial records — which the school may need to keep for legitimate educational, administrative or legal purposes. Where your request would affect records that the school controls, we will refer it to the school or ask the school to action it.

AyluScan PDF accounts

Deleting your AyluScan PDF account removes your sign-in and the records that manage your free monthly PDF allowance from our servers. Scanned pages and the PDF documents you create are stored on your own device rather than on our servers, so they are not deleted when your account is deleted. When you delete your account in the application, you can choose whether to keep or also remove the PDFs and drafts that AyluScan PDF stores on that device. Copies you have already shared or exported elsewhere are not affected.

After a deletion we keep a pseudonymised history of PDF allowance use — containing no name, email address or document details — for 24 months so that disputes about a deletion or an allowance can be resolved. It is deleted automatically after that period. A record that the deletion took place is kept for the same period and does not identify you.

Processing timeline

We aim to complete verified deletion requests within 30 days where reasonably possible, subject to applicable legal, security, contractual, institutional, backup and record-retention requirements.

We will acknowledge your request and provide an update within a reasonable timeframe. Where a request requires additional verification or involves records controlled by an institution, we will keep you informed of progress.

Questions

If you have questions about account deletion or the handling of your personal information, please contact us at privacy@aylukha.com or refer to our Privacy Policy and Terms of Use.